The REAL Software Systems team is deeply concerned about the safety and well-being of our colleagues, customers, partners, candidates and their respective families, friends, and loved ones. Our hearts go out to those who have been affected by COVID-19 and the people around the world who are facing difficult constraints implemented in order to slow its spread.
The health and safety of our employees and the uninterrupted support of our customers are our highest priorities. For 25 years, we have been honored by the trust our customers have placed in us and we recognize the vital role our products and services play in their businesses. Our partnerships with our customers have enabled us to advance the products and services they rely on, and also make the necessary investments in our people, processes, and platforms and therefore our preparedness for the situation we are currently facing.
In response to COVID-19 we have moved to remote operations in all of our regions. Fortunately, based on the platforms and processes we use, we were able to accomplish this in a seamless and effective manner. Our systems, tools, and network are all designed to support remote work and we are used to this way of working across our teams, regions, and customer base. As a result, our operations are uninterrupted and we remain highly responsive to the support and project needs of our customers. In particular, our platforms and processes support the following:
- Remote access to our network by employees via secure and encrypted methods.
- Remote communication via cloud-based e-mail, IM, voice and video collaboration tools.
- Remote collaboration via cloud-based customer support and customer project management tools.
- Remote system implementation, upgrade, and advancement services for customers via cloud-based and remotely accessible internal tools.
- Remote product development, documentation, and testing process management via cloud-based and remotely accessible internal tools.
- Remote business administration, finance, and HR systems and functions via cloud-based and remotely accessible internal tools.
As a result, all of our business processes and tasks are being successfully conducted remotely and the processes our customers use to engage with our teams remain the same.
At this time, we have restricted all business-related travel to ensure the safety of our employees and customers, and to contribute to the societal health management approach recommended by the Centers for Disease Control and Prevention, the World Health Organization, and other public health authorities. We will continue to monitor the situation and re-assess this decision overall and on a case-by-case basis. In addition, any employees who go onsite to one of our offices have been instructed to apply physical distancing and hygiene protocols based on guidance from these authorities.
In addition to these risk management protocols, all of our teams are having daily check-in meetings to ensure we maintain a positive morale and resolve any issues we face in an efficient and collaborative manner. We are committed to transparency and sharing information rapidly with employees as the situation develops to minimize fear and maximize safety.
We understand that our customers may have extraordinary needs during this time and we are ready to help in whatever way we can. Please feel very welcome to contact your REAL representatives at any time with questions, requests or concerns.
We are confident that we will successfully navigate this situation together with our customers and partners with hard work, ingenuity, and integrity.