achieving success with best-of-breed software
For over 10 years, REAL Software Systems (RSS) has been delivering best-of-breed
software to manage the royalty and revenue sharing process for some of the
largest, most complex companies in the world. This success is a result of our
strong commitment to completing projects on-time and on-budget as a vehicle to
building long-term, mutually beneficial relationships with our customers. RSS
believes a customer is successful with our software only when they have
accomplished their objectives for the project.
Based on our implementation experience, we know enterprise software deployments
are not for the faint hearted. Similarly, our customers understand that a level
of discipline, communication, and teamwork is required from them to maximize
the rich functionality offered by the Alliant products. Through collaboration
with our customers, we leverage our experience and best practices to bring the
software into production, while closely managing the project's time and cost
parameters. We have helped our customers tackle difficult business challenges,
integrate Alliant products within varied application environments, achieve
expected returns on investment, and operate our software self-sufficiently.
To assist our customers in achieving their desired goals, RSS offers the
following services that span the lifecycle of a customer's engagement with our
company:
consulting services
The RSS Consulting Services team performs the majority of the tasks required to
bring a customer's Alliant application into production. These consultants are
responsible for coordinating the project timeline, overall deliverables, and
related RSS resources. This team gathers and validates the customer's business
requirements and subsequently configures a rules-driven application environment
to meet the customer's specifications. RSS' collaborative approach has yielded
successful implementations. RSS works closely with its customers to outline the
specific methods for managing the deployment, while employing disciplined
implementation standards that have proven successful time and again. The
product and domain expertise brought by the RSS Consulting Services team serves
as a cornerstone to the success of a customer's project.
support services
An enabling component of a customer's overall success is the seamless transition
from a well-executed implementation project, driven by RSS Consulting Services,
to an application support environment coordinated by RSS Support Services. The
objective of Support Services is to guide the customer toward self-sufficiency
in using their Alliant software. To this end, the Support Services team offers
an array of services that are a cost effective and disciplined way for
customers to maximize the operational and business benefits from their Alliant
product:
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Train
the customer with product documentation and formal learning programs offered
both on- and off-site;
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Respond
to the customer's operational support needs through telephone and online
methods; and
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Advance the customer's production system through software
upgrades rich in new features.
These services are a cost effective and disciplined way for customers to
achieve maximum operational and business benefits from their RSS software.
development services
While RSS' products are designed to be highly configurable and highly functional
without software code modifications for most implementations, the company has
an experienced software development staff responsible for any required core
software development. The staff primarily executes on RSS' product roadmap with
a clearly defined version schedule. This roadmap is defined by a combination of
customer requested requirements and market driven enhancements that are
reviewed and prioritized by the RSS Product Steering Committee.
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